Tell us who is leaving.
That is genuinely the whole starting point. A name, roughly what they run, and roughly when they go. From there we can tell you quickly whether this is the kind of problem we handle well, and what a first scope would cover.
If it is a legacy system rather than a person, describe the system instead. Same conversation.
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✓Forty-five minutes, by phone or video, with someone who does the work
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✓We map the exposure: who holds what, and what the deadline actually is
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✓Mutual non-disclosure before anything specific gets discussed
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✓A written scope document within two weeks, which you keep either way
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✓An honest answer if we think the method is wrong for your situation