Product 2a · KBaaS Private

Equipment & Process Capture

A private knowledge base inside your company that captures the technical knowledge tied to specific equipment, lines, and processes — equipment specs, undocumented processes, vendor-specific configurations, lessons learned from failures, recovery sequences, calibration notes. Conversationally queryable from the first entry captured.

Start with a Knowledge Audit How capture works →

The scenario this is built for

Plant operates custom-built equipment, or legacy equipment from OEMs that no longer exist or no longer support it.
Original engineers, integrators, and senior maintenance techs are 55+ and retiring within three to seven years.
Specifications live in three-ring binders, in one engineer's filing cabinet, in vendor emails from 2008, or nowhere at all.
Processes — "the way we always reset the line after a fault on Press #4" — live in operator memory and walk out the door at retirement.
Vendor documentation is partial, outdated, or gone. The equipment is too expensive to replace.

The cost. Each unplanned downtime event without senior-tech presence runs five to six figures depending on the line. New-hire ramp time on a custom line is twelve to twenty-four months and produces a fragile single-point-of-failure.

How capture works

1. Sit with the people

In person or remote, we work with your senior engineers and operators and structure their equipment knowledge into a vault format — equipment-by-equipment, process-by-process, failure-mode-by-failure-mode.

2. Organize by pillars

Equipment, process, troubleshooting, safety, vendor — with tiered access (operator / technician / engineer / engineering leadership) appropriate to your organization.

3. Deploy the AI layer

Ask the Plant — a tier-aware retrieval endpoint where a tech can ask "Press #4 is throwing E-273. What's the recovery sequence?" and get a cited answer drawn from the entries your team authored.

4. Living document

Every question reinforces the vault. Knowledge gaps become a backlog. New incidents become new entries. The knowledge base gets stronger every week it's used.

Other situations this fits

Mass retirements in regulated industries

Utilities, oil & gas, water treatment, public sector engineering — where the institutional knowledge is enormous, the workforce is aging out, and replacement hiring lags.

High-turnover technical roles

Controls engineers, biotech process techs, and similar roles where attrition is structural and onboarding is expensive.

M&A integration

Capture the acquired company's institutional knowledge before post-acquisition layoffs erase it. The window is narrow; the cost of missing it is permanent.

Insurance & audit posture

Documented technical knowledge is increasingly an audit and insurance criterion. A defensible knowledge base is a tangible risk-reduction asset.

Pricing

Setup fee plus monthly recurring. Three tiers, scoped to your facility footprint.

Starter

$8K – $15K setup

$1.5K – $3K / month recurring · Year-1 contract $26K – $51K

Single piece of equipment, single line, or one critical process
~3-week capture sprint
Quarterly static export
Light-touch enrichment

Standard

$25K – $45K setup

$4K – $8K / month recurring · Year-1 contract $73K – $141K

Plant-wide for a single facility, or 3–5 critical equipment classes
~6–8 week capture
Monthly static export
1–2 author days per month enrichment

Enterprise

$75K – $150K setup

$12K – $25K / month recurring · Year-1 contract $219K – $450K

Multi-plant or division-wide
~12–16 week capture
Monthly export
Dedicated author
Quarterly knowledge-loss audit
Customer-hosted option available

Customer-hosted premium (on-prem, your cloud, or air-gapped deployments): add 50–100% to setup and recurring. Required for some defense, pharma, and utility customers.

The wedge: Knowledge Audit

For organizations not ready to commit to a full subscription.

Knowledge Audit — $8K–$20K · 4–6 weeks. A scoped diagnostic engagement. You walk away with a written risk report identifying which equipment, processes, and people are knowledge-loss points of failure — plus a sample vault of 5–10 authored entries proving the format works for your domain. Audit fee credits toward setup if you convert to a subscription within 90 days.

It's genuinely impulse-buyable for a plant manager with a budget code, and gives you a real artifact to evaluate before committing to a longer engagement.

Request a Knowledge Audit

Who buys this

Persona	Why they buy
VP / Director of Operations	Watching senior staff retire, concerned about line-down events post-retirement.
Plant Manager	Ground-truth pain holder; champions the engagement.
Chief Engineer / Engineering Manager	Often the senior whose knowledge is being captured — wants to leave a real legacy.
Risk / Insurance / Audit lead	Documented technical posture reduces premiums and audit findings.

Start with a scoped audit.

Six weeks. A real risk report. A sample vault you can hand to your team to evaluate. And if you go forward, the audit fee credits toward setup.

Talk to us about your facility